We marketers love personas. But how do we know when one persona ends, and another begins? And how many should we have? The Persona Matrix helps us answer these questions.
In this episode, we discuss…
- A tool that helps you answer three common questions: how many personas do you need? How do you know when one persona ends and another begins? And how do I relate these personas to my audience?
- A persona matrix is a table that helps you organize personas by industry and role across an organization.
- A persona matrix also assists you in developing a customer journey map, which dictates your content and channel alignment.
- This visual tool also helps you move toward a persona-first mindset in your marketing.
For more information on the charity in this episode, please visit PTSD Foundation of America.